Docucare Copy Service

I placed an order for raffle tickets last Wednesday and was told to pick up the order on Friday. Paid in full on Wednesday. I didn’t pick up on Friday as time didn’t permit me to so I instead went the following Monday. I arrive to find out that my order was not completed and was told to come back later in the day. I was informed the reason why my order wasn’t complete is because I never “ok” the final proof… No one reached out and said anything about a final proof, no phone call, email or text. So how am I supposed to know about final proofing on raffle tickets? The person who took my order never said anything of that nature just pick up your order on Friday. Ok, mistakes happen my biggest issue is not only have you impeded on my time but your lack of accountability and customer service is extremely unprofessional and disappointing. I paid for a service that was to be completed by a specific time frame and it wasn’t and the only response I got was “ oh it was a lack of communication” not it’s our fault we apologize I’ll rush your order no nothing. Just come back later. Smh I will never do business with you guys again moving forward. Learn customer service, take accountability for your actions and treat your customers accordingly. In short Do Better

I've been utilizing Docucare for almost 20 years! Mr. Joe and his team always take care of me!! Never disappointed. From the copies of photos to all three of my children's Prom And Graduation banners..even a cpl of obituaries. Never displeased with the service. It's always nice to walk into a business and they know your name!! I will continue to use Docucare for all my big printing jobs & You should too!!

Decided to support a black owned business and try them for the first time. I will NE-VER go to Docucare again. I had to make 2 trips on the train there because my brochures were not completed when I was told they would be. When they finally called and said they were done, I arrive to find only TWO of my 150 tri-fold brochures were folded. How do you sell me tri-fold brochures WITHOUT the fold!?? I can't deliver them to my client this way! I'm writing this review literally 5 minutes after I picked up the work. Now I have to postpone delivery to my client and hand fold 148 tri-fold brochures myself. So tacky and unreliable. This was my first and LAST time supporting Docucare!